100% Satisfaction Guaranteed
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund within one month of purchase.
Hilaire Production’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
If your item has a manufacturing defect in its materials or workmanship, you can return it at any time.
Returning or Exchanging Items
You can return or exchange purchases from Hilaire Productions by mail, regardless of whether you made your purchase online, or by phone.
You must have a proof of purchase ( receipt, gift receipt, shipping invoice, or member purchase history) and all original tags and labels for returns and exchanges.
Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise.
Returns and Exchanges by Mail
If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Hilaire Productions is not responsible for packages lost in transit without proof of tracking.
If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense.
To return or exchange an order by mail:
- Include a copy of your proof of purchase.
- Ship your package with a carrier that can provide tracking and insurance.
All Returns should be MAILED to:
1 Ace StreetFall River, Ma 02720